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FREQUENTLY ASKED QUESTIONS

How do I get the bulb in a burned-out street light replaced?

Most street lights are the responsibility of Duke Energy and will be repaired by contacting Duke at 800-544-6900 or visit Duke Energy's website.  If the streetlight is along Route 4, please contact the Public Works Department.  You will need to know the location of the light by address or intersecting streets.

There is water backing up into my house, what should I do?

The City storm sewers are separate from the Metropolitan Sewer District (MSD) sanitary sewer lines. If you have water backing up into your home through a drain, bathtub, toilet, or sink, please contact MSD at (513) 352-4900 or click here.

I think there is antifreeze leaking into the storm drain.

If you see oil, caustic items, or any other liquids going into a storm drain, please report it by contacting the Public Works Department.

I want to report a missing street name sign or stop sign.

Contact the Public Works Department to have a work order issued for a missing sign, new sign request or any other traffic control questions.

What is a snow emergency?

A snow emergency is declared by the Springdale Mayor, the Springdale City Administrator, or in conjunction with the City of Cincinnati Snow Emergency Declarations.  During a Snow Emergency, varying levels require various tasks by the residents.

Who trims a tree limb obstructing a sidewalk, traffic sign, street light, or other public right-of-way?

Public Works Department is responsible for maintaining City street trees on public property or located between the sidewalk and the curb.  Urban Forestry includes trimming, removal and installation.  City crews do not trim around utilities, however, we can contact Duke to help facilitate some requests.

I have a broken/used appliance/computer.  How can I get rid of it?

There are variety of places that will accept used electronic equipment and have it properly recycled.  Visit this link to Hamilton County Recycling and Solid Waste District to find a place that fits your needs.

Does Springdale have a trash pick-up service?

The City of Springdale contracts with a trash hauler and the service is provided to residents at no additional cost.  Please contact Rumpke to have trash service started.

Does Springdale pick up yard waste?

Springdale runs a chipper service for the community which accepts most woody landscape materials like limbs, branches and trunks.  The chipper makes its rounds on every City street once a week.  Leaves are also collected by the City in the fall.  Contact the Public Works Department for more information.

There is water flowing out of my street.  It may be a water main break. Who should I notify?

Water mains are handled by Cincinnati Water Works.  Please contact them at (513) 591-7700 or to report a potential problem.